Poster and printing
How should I care/look after my print?
To uncurl or flatten a print, carefully remove it from the postal tube whilst keeping it covered in the protective tissue paper. Lay it out on a clean, flat surface, image side up. With the tissue paper covering the print’s image, place some smooth, flat objects (like books) on the ends and middle of the print. Let your VJ Type print relax over-night and it should be nice and flat. Avoid uncurling it by rolling the print the opposite way to receiving it, as you can easily crease it if done incorrectly.
What is screen printing?
Screen printing is a printing process using a screen made up of meshes of which we leave free those that correspond to the image to be printed (the larger the meshes of the screen, the greater the deposit of ink will be and the tighter they will be, the more detailed we will go). Screen printing is based on the principle of stencil (see what is screen printing). Each color requires a typon (stencil) and the application of ink by the manual passage of a squeegee. It is therefore clear that X colors are equivalent to X passages and wedges.
How is the paper quality?
All prints from our VJ TYPE collection are screen printed by Atelier Kencre, in Lille, France on Arches® paper 88, 100% cotton, 300g, three deckle edges.
The paper we use is manufactured on a round form (traditional process close to the handicraft manufacturing). The paper is therefore homogeneous and has a good dimensional stability, an essential quality for the screen printing process which sometimes requires the successive application of numerous shades. Only the manufacture on round form makes it possible to obtain papers with fringed edges.
What ink is used to print?
The ink we use is a water-based medium that is less harmful than solvent-based inks. The main properties are a satin matte finish, vibrant colors and high opacity. The ink used guarantees excellent stability and durability to light as well as a real depth of black. Screen printing with water-based inks is perfect for projects that are environmentally friendly.
Is the white border printed?
All our prints are framed by a white outer border, it is part of the print design and is included in the size measures in cm.
Payment & order
What payment options do you accept?
We accept all major credit and debit cards, as well as PayPal.
I get an error message when I try to pay. What now?
The payment might have been declined by your bank which there can be numerous reasons for. You might have to reach out to them in order to solve the problem. Sometimes trying again later can also be a solution.
Alternatively, you can make the payment via PayPal or try with another payment card.
Where is my order confirmation?
If you have not received a confirmation email within 24 hours, please check your to see if it may have landed there.You can also check your customer account, all relevant information will also be available there (order, invoice, processing status, tracking link..). After receipt of payment, your order will be prepared and shipped within 1 to 3 business days.
Where is my invoice?
For environmental reasons, we only provide invoices electronically. The invoice is always attached to the (last) shipping confirmation, as a PDF attachment. You can also find your invoice in your personal account on vj-type.com
Where is my order?
Good news: to make sure you're kept up to date, we send you two emails with your package tracking. Once you place an order, you will receive a confirmation email that allows you to track your order every step of the way, from production to delivery. Once your order leaves our warehouse, we’ll send you a separate shipping confirmation email with the tracking number so you can track the progress of your parcel. If you did not receive any emails from us, please also check your spam folder. If there is a problem with your oder, please contact us at [email protected]
How long will my international order take to be delivered?
The estimated delivery time is 6 working days.
Can I change the delivery address when my order has been placed?
It is not possible to change the delivery address once the order has been placed.
What to do when my order is delayed?
If your order is delayed, please check your tracking link provided by the shipping courier for any updates. You are welcome to contact our customer service [email protected] if you have any further questions.
What if I refuse my delivery?
Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the full responsibility of the customer and we can not refund for refused deliveries.
My item arrived damaged or I was sent the wrong item.
On rare occasions, items may be damaged in transit. If this is the case, simply notify us within 7 days of receiving the item and we will gladly send you a free replacement item or issue a full refund.
Return & refund
How do I return my order?
The items must be returned in their original condition and in the original, undamaged packaging or similar protective tube/box. We reserve the right to refuse any returns that do not fulfill these criteria.
Please contact us at [email protected] before returning any items and remember to state your order number and relevant contact information in the email.
We will provide you the return address and we only accept returns delivered at the given address.
If returning from outside the EU: Please make sure to fill out the correct paperwork so that the parcel will not get stuck in customs.
How do I get a refund for my return?
As soon as we receive and register your return, refund will be processed within 30 days to the same card used to pay for your purchase. We’ll send you a refund confirmation email.
How do I contact you?
You can contact us by email at [email protected] and we usually respond within 48 hours.